They come equipped to run on either 12v or 24v DC, I paid them an extra $60 to have a converter installed so that it would run on 48v DC, which they did not install. I didn't know this when the unit arrived and assumed it was good to go. So when I went to connect it to power, the fuse inside the unit automatically blew. I replaced the fuse, tried again and it blew again. I was finally able to get in touch with them and after looking into it they realized that they accidentally sent me a unit withiut the converter. They said they would send me the converter which I would have to install myself. I was not pleased since it was something I had already paid them to do and I did not want to have to work on the machine myself... I bought two units, one to work as a fridge and one as a freezer, only difference is the thermostat. The fridge is working fine. They said to open up the fridge and install the converter on the freezer exactly the same as it is installed on the fridge. I did that, put in a new fuse, and the freezer still doesn't work. I don't know if maybe putting 48v to the original 24v design must've done more damage than just blowing the fuse, but they are next to impossible to get a hold of. Now I am stuck with a freezer that I bought and paid for and still doesn't work. I hope I can reach them and they will do something to help me rectify the situation, but alas they are very hard to reach, they respond slowly to emails and never answer their phone. Very frustrating since I originally paid to have the unit sent to me to operate on 48v DC from the manufacturer and they acknowledged that it was their mistake. I think they are otherwise good units and have been happy with my fridge, but just warn folks that if you do end up having any issues at all their customer service is horrible.
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