Just wanted to update this thread now that we know the cause & have resolved the issue.
We replaced the switch assembly (the turn signal actuator on the steering column) with brand new, but the problem persisted. We also tested the relays and they were fine. Ultimately, while going through all the dash wiring, we found the problem: The master light switch (off/park/on) and the harness-side connector it plugs into were heat damaged / partially melted from a hack wiring job. After buying a new switch, & wiring in a new harness-side connector (thanks AAA Bus here in Phx, because you can't just buy that connector), everything works as it should. And how it should work is: Pull back once and let go, brights. Turn back again and let go, low beams.
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