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Re: Ahh Verizon
We just found out today that Verizon is double-dealing us. Our bill went up $15.00 this month without notice. We have a very simple account with a free phone, no bells-no whistles. We don't text and we do not web surf what we do is use the phone as a phone and sometimes a camera. When we noticed our bill went up $15.00 we made some inquiries as to why. The first person we talked to said that he was unable to verify what we were being charged for!?! We hung up and called back asking again what the extra charges are for, the next guy also had extreme difficulties telling us what the charges were. We had to explain to him word for word what information was on our online account in detail as he had no idea what the information he had available meant. After explaining the information to the guy (the second guy) twice and explaining to him what what thought it was for...and asking him to verify what the charges were for...we also had to ask him to look up the Verizon website that showed was billing us, their Customer Service guy had no idea what that website was either. The guy could not figure out the bill, we did and had to explain it to him several times!!
A month ago my wife accidentally sent our phone through the washing machine and we called and asked for a new phone. Verizon said that they would gladly send us a free upgraded phone and we thought that's great. So we started using our new phone when it arrived. It was a bit more inconvenient to use as any photos we took with the camera feature now had to be uploaded from the new Verizon phone to the Verizon photo website and then we had to email them from that Site to our computer. Our old phone just used an SD card that plugged into our computer to transfer photos from the phone. Now it turns out that they are charging us .25 cents per photo uploaded to their photo website! Of course no one mentioned this extra charge to us when we ordered the new and wonderful free upgraded phone that they so kindly shipped to us.
Now we are back on the Verizon website after one month with the new and wonderful free phone looking for another free phone that uses an SD card for transferring photos direct to our computer. Of course when we told them we wanted a different phone they kept on insisting that we needed to purchase their even more wonderful phone at the great price of $129.00 and that was our best option. We explained to the guy that the Verizon website and our plan provides us a free phone...he acted like he had never heard of that. It turns out that we know more about Verizon's services then the employees they have answering the phones at their Customer Service center.
Edit to add: We finally had to purchase a phone for $69.00 and add an extra $5.00 per month to our fee to get back to having the same service that we used to have before our old phone went through the washing machine. It's a good thing we ordered and paid for "insurance" the past few years just in case anything ever happened to our phone as it would be replaced free-of-charge! ~rolleyes~
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